American Airlines October 1, 2021 - October 4, 2021 -Observe safe ground-handling procedures during the aircraft unloading and loading process. -Assist with record keeping and documentation to ensure correct routing of baggage. -Identify opportunities to improve customer experience and increase satisfaction. -Work in small teams to complete daily tasks.

United Airlines - Present -Provide leadership and oversight of below-the-wing operations. This includes daily resources planning, reviewing metrics, audits, and ramp oversight. -Supported cross-functional initiatives within the airport organization by collaborating with other supervisors on joint projects aimed at enhancing overall operational efficiency -Supervision of unionized employees -Conduct investigations as appropriate into performance, safety (damages and injuries), complaints and other work issues