For the past nine years I have been an integral team member at one of the fastest growing startups in Colorado. My employers appreciated my eye for process improvement and love of checklists, so I was promoted multiple times while I concurrently pursued my pilot training. I accepted a voluntary severance offer which began May 1 . I am excited to begin a new journey in the aviation industry!
Education
Oregon State University
Political Science 2010 - 2014
Work Experience
Senior Marketing Project Manager
FEEL THE WORLD, INC. 2024 - 2026 led global marketing campaigns from concept to execution, managing cross-functional teams. I coordinate logistics, assets, and timelines for campaigns and product launches, ensuring timely delivery.
Partnership Project Manager
FEEL THE WORLD, INC. 2023 - 2024 oversaw and executed a wide range of engagement initiatives including partnership and community events, retail activations, travel budget and logistics management, new employee orientation, and cross-functional collaboration across teams.
Process and Communications Manager
FEEL THE WORLD, INC. 2022 - 2023 drove process improvements by analyzing data, identifying issues, and implementing changes to enhance operations, while monitoring metrics to evaluate success. I also collaborated with teams on communication initiatives, addressing breakdowns, and coaching members to improve communication skills.
Customer Service and Operations Manager
FEEL THE WORLD, INC. 2018 - 2022 managed 18 employees across the US and EU, overseeing hiring, training, scheduling, conflict resolution, and performance reviews. I also played a key role in setting up the first EU operation, collaborating with digital teams on system implementation and training.
Customer Service Representative
FEEL THE WORLD, INC. 2017 - 2017 excelled at assisting customers and developing new methods for tracking and organizing customer data in a fast paced setting. I was responsible for providing exemplary service to demanding customers in a high growth environment.
Dispatch Representative
ROCKY MOUNTAIN FLIGHT SCHOOL 2024 - 2026 As a part-time Dispatch Representative, I serve as a point of contact between customers and the flight school, handling tasks such as orders, billing, cancellations, complaints, errors, and various other inquiries. The role also involves upholding the highest standards of professionalism in representing general aviation and the flying club to both current and potential members.