CUNY Hunter College December 1, 2023 - October 1, 2021 • Answered a high volume of student and parent inquiries, including issues outside the office’s scope; routed visitors to the appropriate departments. • Assessed and clarified student concerns to identify root issues and next steps. • Coordinated with cross-campus colleagues to resolve cases and share updates. • Handled confidential student information and followed strict record-release policies and authorization procedures. • Triaged and assigned inquiries to the appropriate staff member for timely resolution. • Responded to hundreds of daily queries using frequently updated policies and reports.

CUNY Hunter College - • Prepared meeting materials and set up conference rooms prior to attendee arrival. • Organized and scheduled conference spaces for daily meetings. • Provided clerical and academic support by reproducing materials, drafting correspondence, transcribing lengthy meetings, and updating documents. • Routed incoming and outgoing communications to the Administrative Executive Associate and Senate Chair. • Supported phone and email inquiries from parents, students, university departments, and faculty. • Compiled and organized departmental reports for senate committee review.